What Are We Doing About the COVID-19 Crisis at Lexus of Dayton

We’re all ready for COVID-19 to be over and done with, but it’s not going to happen until we all get on the same page. So we’re doing our part at Lexus of Dayton to limit any further spread of the virus by adding many new measures to our in-person car shopping. We want to make sure that you don’t have to worry about contracting COVID-19 while shopping for a brand new Lexus.

See what we’re doing to stop the spread of COVID-19 and help end this pandemic.

What We’re Doing To Keep Everyone Safe

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Preventative Steps Taken at the Dealership Cleaning Icon

There are a lot of surfaces that you can come into contact with throughout the dealership. So to help with your peace of mind, we’ve instructed our cleaning crews to more frequently clean all high-touch surfaces including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more.

Preventative Steps Taken at the Dealership Personal Hygiene Icon

Even though we have crews constantly cleaning and disinfecting many high-touch surfaces, even that sometimes isn’t enough. So we’ve also placed hand sanitizer stations around the showroom floor and office areas. We highly recommend making use of them after handling things like keys, pens, clipboards, touching cars, doors, etc.

Preventative Steps Taken at the Dealership Stay Home Icon

Staying home when you’re sick is the best way to make sure you don’t spread the virus. So if you are sick, please stay home and come visit us when you are feeling better. We’ve also mandated all of our staff to remain home if they are experiencing any COVID-19 symptoms.

The steps we are taking moving forward have been inspired by the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).

We always want to give you a safe environment to buy a brand new Lexus in at Lexus of Dayton. So to make sure we can provide you with this, all of these measures will remain in effect until further notice!

Social Consciousness Is Easier Than Ever

Complimentary Pickup and Delivery Options*

We’re doing a lot to keep everyone safe while shopping in person at Lexus of Dayton. However, we understand that you may want to simply remain at home until the worst of COVID-19 has passed. We think that’s very smart and applaud your choice to be more socially conscious. So we’ve added some new features that will make shopping for everything from new cars to car maintenance a whole lot easier for you!

Shopping for a new car online can be a ton of fun. You can do it at your own pace and do your own research so you know exactly what you’re getting into. Our team at Lexus of Dayton made the process even better by adding our new car delivery program. This makes it so even when you’re finished with the whole buying process, you can still relax at home while our team brings your brand new Lexus right to you!

Next up we have our service pick-up program. Like our new car delivery, our service pick-up program allows you to chill out at home while our teams handle every part of the service process. Once you schedule the specific service you need, we’ll come and pick your car up, leaving you with a loaner if you need one, get your car fixed or tuned up, and return it to you like new!

Both of these services are available to you at absolutely no extra cost and you’re eligible as long as you are within 20 miles of our Yankee Street location in Centerville, which includes Miamisburg, Middletown, Lebanon, and more!

Frequently Asked Questions

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    Will Lexus of Dayton stay open?

    We are still open for business. Please click here to check our current hours.

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    What precautionary measures are being taken?

    We have taken the necessary steps to ensure the safety of everyone who visits and works in our dealership. The specifics of those steps have been laid out in detail above.

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    Can I still get my car serviced?

    Yes, our service center is still open and fully operational. You can also schedule complimentary pickup and delivery for service.*

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    Do you offer pick up and delivery service?

    Yes. You can fill out all of the necessary paperwork to purchase your car online. Once the paperwork is complete, we will drop your new car off at your door. You can also schedule a service appointment online. Once scheduled, we will pick your car up from your home and drop it back off to you once we are done.*

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    What if I have a question about if I need service?

    Give us a call at (937) 528-1767 with any of your service questions.

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    Will you deliver the car to me?

    Yes. We will pick up your car from your home and deliver it back to you after your service is complete.* You can also fill out all of the necessary purchasing paperwork online. Once that paperwork is complete, we will drop your new car off at your home for you.

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    Is there any way to purchase my vehicle without coming in?

    Yes. All of the necessary paperwork to purchase your vehicle can be completed online. Once the paperwork is done, we will deliver your car right to your door.*

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    If I want to come in, is it possible to limit how long I’m there?

    We offer complimentary pickup and delivery for sales and service.* This means you can enjoy many of our dealership services from the comfort of your home.

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    Do you know any way I can lower or suspend my payment?

    If you would like to learn more about our current payment options, feel free to contact us during normal business hours. You may be able to lower your monthly payment through a rewrite. To learn more about that process, we encourage you to contact your loan servicer to discuss this option.

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    Should I still get my vehicle serviced?

    Yes. If your car requires service, bring it to our service department as soon as possible. Your car requires regular maintenance in order to run smoothly. Do not lapse on this requirement. Our entire team has been trained in best practices for keeping customers and other staff members safe at all times. We are also offering complimentary pickup and delivery for service as well as sales.*

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    What if I want to test drive a vehicle before buying?

    You can still visit us at our dealership to test drive the vehicle(s) of your choosing. If you want, feel free to reach out ahead of time to let us know what you want to drive so we can get you in and out as quickly as possible.

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    Can I get a loaner vehicle for service?

    We are not offering loaner vehicles for service, however, we are offering complimentary pickup and delivery for sales and service.*

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    Where can I find dealership updates?

    Dealership updates can be found on our Facebook page and the homepage of our website.

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    What do I do if my lease is due?

    If your lease is due, return your car to us whenever possible. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost.*

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    I’ve received a letter that my lease is due, what should I do?

    If your lease is due, return your car to whenever possible. If you are unable to make it to the dealership, we will come pick up your car from your home at no cost.*

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    How do I clean and disinfect my car?

    We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.

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    Can I complete any and all paperwork online?

    Yes. You can complete all of your necessary paperwork online.

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    Can I buy a car under a Coronavirus shelter-in-place order?

    Yes, our showroom is still open. You can also purchase a car from us entirely online if you wish.

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    Do I need to make an appointment before coming in for service?

    If possible, we recommend that you make an appointment before coming to the dealership. You can also schedule complimentary pickup and delivery* for all your service needs.

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    Is my car getting fully detailed and cleaned post service?

    While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

With everyday life becoming just a little more difficult at the moment, let our team at Lexus of Dayton help simplify the car-buying process. Whether you want to upgrade your current car or need service, we can help you with that!

If you have any questions, feel free to contact us at 937-965-0399 or stop by Lexus of Dayton at 8111 Yankee Street, Dayton, OH 45458 today. We look forward to serving our customers from Dayton, OH, as well as the greater Centerville and Springboro area.

*Complimentary pickup/delivery and at home test drive only available within 25 miles of the dealership.